Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What order number do I enter?

You only need the first 5 digits of your order number!

What items are returnable?

  • Items purchased in the last 30 days.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value. 
    • If items are returned from an order including a free Ruti Mask, you also need to return the mask (unopened from its seal). If you wish to keep the mask, you will be charged $25.
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